Delivery and Returns

Delivery

Orders received by 1pm will be despatched on the same day provided that all the items are in stock. Standard delivery time is between 1 – 4 working days with parcels despatched via Royal Mail or you will be informed if were using another parcel delivery service

Delivery Charges

Since 31st  August 2019 any orders in value £75.00 or above are free shipping  delivery in mainland UK only.

Shipping Costs Mainland UK:

Order value £0.01 – £4.99 – Post & Packaging cost £1.99

Order value £5.00 – £24.99 – Post & Packaging cost £2.50

Order Value £25.00 – £49.99 – Post & Packaging cost £3.99  

Order Value £50.00 – £74.99 – Post & Packaging cost £5.99

Order Value £75.00 or more – FREE Post & Packaging

All Our RIO & AIRFLO Fly Lines are FREE Post & Packaging

Final Post & Packaging costs or Free Delivery will be calculated at checkout

Look out for other promotional items on offer with FREE Post & Packaging

Next Day Delivery:Call to check availability & Price

Overseas: Currently we do not deliver outside the UK.

Returns

Distance Selling Regulations

Under the UK Distance Selling Regulations you have 7 working days (from the day you receive the goods) to cancel the contract for your order with us. In this case a full refund will be issued, however you must return the entire order at your own cost and the goods must be in an unused and saleable condition with all tags and labels attached.

You must contact Fishery Management (UK) Ltd by email and inform us that you’re cancelling your contract, quoting your customer number.

Returns Policy

Contact us on 01788 812018 or email shop@flyfishstore.co.uk and get a returns number before returning any item.

We recommend that you get proof of posting and insurance at your own cost when returning any items as we will not be held responsible for any items lost in the post.

Items returned for exchange may be liable to a further postage charge depending on the exchange item.

Claims for damages or shortages on any orders must be reported within 24 hours from arrival by telephoning 01788 812018.

Any faulty items must be returned within 14 days of purchase with a valid receipt and must be packaged securely, preferably in the original packaging.